We Make Sure You Receive Important Claim Information, Instantly
20 POINT AUDIT – OUR CLAIMS MANAGEMENT PROCESS
When a tree falls on a structure or property, you want to give your insured the peace of mind that their home will be taken care of. With our latest technology, we keep them informed and involved, as well as assured – and it starts from the moment the FNOL is received. Throughout our process, that is the 20 Point Audit, we provide transparency and ease by enabling simultaneous communication among insurance adjusters, homeowners, Members, and our staff via the Timber Warriors Member and Homeowner apps.
As an insurance partner, you will receive important information related to your claim in real time – all at your fingertips. You’ll receive up-front pricing, instant claim status, and audit results, all through the most advanced technology within our industry.
We’re letting technology do the heavy lifting, giving you peace of mind.
Why Insurance Companies Use Timber Warriors
Timber Warriors’ continually growing tree service network is the largest in North America, spanning 49 states. Our crews are strategically located to facilitate single claims in a rural area, or mobilization of CAT teams to handle hundreds of claims at a time.
In most parts of the country we can respond within 5 hours or less.
ONE POINT OF CONTACT
Our 24/7, one-point-of-contact process ensures that you will no longer have to track down the tree service company, check the status of the claim, or wait for answers. We value your time and have streamlined the process and lines of communication.
ADJUSTERS’ TIME AND NEEDS ARE OUR PRIORITY
One of our highest priorities as a company is to keep our adjusters happy, help them to close claims in the time and manner they prefer. Because of our processes and latest technology, we are able to close claims quickly and quietly with as little adjuster oversight as possible – without you being out of the loop. In fact, you’ll receive information instantly, at your fingertips.
Our processes and approach has allowed us to foster the invaluable relationships and reputation we maintain with our carrier customers today.
Fully Credentialed, Certified Professionals
Timber Warriors Members are fully vetted, licensed and insured, as well as trained and certified by the leading industry associations, the International Society of Arboriculture and the Tree Care Industry Association.
EXPERT REPORTING AND INTEGRATION
Our adjusters value how hard we work to streamline the claim process. Each member of our production team is trained in every platform necessary to communicate with adjusters per their preferences.
We invoice directly through Xactimate® or the handling TPA. Each invoice contains photos, signed Work Authorization/Authorization to Pay, Certificate of Satisfaction, and a detailed description of work performed.
We can also provide the following services for you upon request:
Arborist Reporting: Giving you vital information on the condition of the tree, pre- and post-loss, and a determination on what conditions precipitated or catalyzed the loss.
Forensic Investigation: When you need a more intricate dissection of the evidence to determine liability during subrogation.
Comparative Scope & Cost Analysis: An unbiased second opinion on the valuation and/or necessity for item(s) on a competitor’s estimate.